Thank you for shopping with RAVii. Here is how we get your order to you, and what to keep in mind along the way.
Pre-order pieces
Many of our pieces are made on a pre-order basis, and the product page tells you when a piece is pre-order. Production can take up to 30 days before the order is ready to ship. Each piece is made with care for you, and we think it is worth the wait.
Processing and delivery times
Pieces in stock are prepared within 1 to 3 business days of your order, subject to availability and payment verification, and handed to our courier the next business day.
- Next day delivery (Teleport Next Day) to Singapore: usually delivered the day after the parcel ships.
- Express shipping (UPS Express, FedEx International Priority, Aramex or a similar international courier): usually 3 to 7 days worldwide from the day the parcel ships.
- Standard shipping (Thailand Post): in our experience around 7 to 18 days from the day the parcel ships.
We email you the tracking number from our courier as soon as your parcel is on its way, so you can follow it every step. Delivery times are estimates from our courier partners and do not include possible customs delays or unforeseen events such as natural disasters. Once a parcel is with the courier, delivery, tracking and collection are in the courier's hands rather than ours, but if anything goes wrong please email us at rvravigroup@gmail.com and we will do our best to work with the courier to get your parcel to you safely.
Shipping rates
- Thailand: 100 ฿, free from 5,000 ฿ (2 to 5 days)
- Singapore and Hong Kong: 600 ฿ (5 days)
- United States: standard 2,500 ฿ (7 to 18 days) or express 3,500 ฿ (3 to 7 days)
- Other countries we ship to, including Malaysia and Australia: standard 2,000 ฿ (7 to 18 days) or express 3,500 ฿ (3 to 7 days)
We don't ship to every country yet. Checkout only offers the countries we deliver to.
Rates are calculated at checkout from your delivery address and shown in Thai Baht.
Your delivery details
To ship your order we need your full name, a contact number and a complete delivery address written in English. Please avoid P.O. boxes and APO/FPO addresses: our express couriers cannot deliver there, and we would have to email you for another address, which delays your parcel. All orders require a signature on delivery.
Please check your address carefully before you confirm your order. If you notice a mistake, email us at rvravigroup@gmail.com right away. Once a parcel has been processed and shipped we can no longer change the address or cancel the order, and we cannot take responsibility for a parcel delivered to an incorrect address given at checkout. The extra costs described below would then apply.
Please also make sure the address you give is safe for receiving and storing your parcel until you collect it. If the courier's tracking shows the parcel as delivered to your address, we treat it as received, and we are not able to replace or trace parcels that go missing after delivery.
If a parcel cannot be delivered
If nobody is home, the courier keeps your parcel for a while. You can use your tracking number to arrange a new delivery or a pickup, and we will email you as well. If we cannot reach you, or the parcel is refused or not collected within the courier's holding period, it is sent back to us and the order is cancelled. We are happy to send it out again for a similar shipping fee, but the extra costs described below apply.
Extra costs we cannot cover
We want your order to arrive as planned without any surprises, so please get in touch at rvravigroup@gmail.com before ordering if you are unsure about anything. Extra costs can arise when, for example, the address is wrong, incomplete or unsafe, the parcel is refused, rejected or not collected, customs duties and taxes are not paid, or the wrong size or color was ordered. In these cases the customer covers the return shipping to our studio in Bangkok, any duties and taxes charged on the way back, the shipping and duties for sending the parcel out again, and any customization fees. These costs can be high, so please take a moment to check your details before ordering.
Customs, duties and taxes
We ship internationally on a Delivery Duty Unpaid basis. Any customs duties, import fees or taxes charged by your country are not included in our prices or shipping fees and are paid by the recipient. Whether you are charged, and how much, depends on the value, material and origin of the goods and on your country's rules, so we cannot tell you the exact amount in advance. We recommend checking the thresholds that apply in your country before ordering so there are no surprises. If you decide not to pay the charges and the parcel is refused, we are unable to refund the order, and the extra costs above may apply. Delays caused by customs are outside our control.
Questions? Email us at rvravigroup@gmail.com (Monday to Friday, 9am to 5pm Bangkok time). We are always happy to help. If we have not replied within 1 business day, your message may have landed in our spam folder, so please reach us on LINE or WhatsApp instead.