At RAVii we offer exchanges rather than returns. We do not offer returns, refunds or store credit for pieces that are not faulty, but we are happy to exchange a piece within 7 business days of delivery under the conditions below.
Which pieces can be exchanged
- The piece is unworn, unwashed, unaltered and in its original condition, with all tags and packaging.
- The piece is free of stains, makeup marks, perfume, deodorant or body odor.
- Your request reaches us within 7 business days of delivery.
- Sale pieces, customized or altered pieces and made to order pieces cannot be exchanged.
- Every exchange is approved by us before the piece is sent back to Thailand.
How it works
- Email raviicustomerhelp@gmail.com with your order number, the piece or pieces you would like to exchange and the reason.
- Once we approve your exchange, ship the piece back within 7 business days of our approval and send us the shipping confirmation and tracking number. We recommend a tracked service. What counts is the date you ship the piece, not the date it reaches us.
- When the piece arrives we inspect it. If everything is in order, your new piece ships within about 1 to 3 business days. If the piece does not meet the conditions above, we may not be able to accept the exchange.
Good to know
- You can exchange for a piece of equal or higher value. If the new piece costs more, the difference is paid before it ships. If it costs less, we are not able to refund the difference or offer store credit.
- Exchanges depend on availability at the time we process them.
Shipping, customs and duties
The costs of an exchange are covered by the customer: the return shipping, any duties, taxes and import fees charged when the parcel arrives in Thailand, the shipping of the new piece, and any duties, taxes and import fees charged by your country for the new piece. Delays caused by customs, couriers or local authorities are outside our control. If a parcel is refused, abandoned, returned because customs charges were not paid, or cannot be delivered because of incomplete or incorrect shipping details, the resulting costs remain with the customer.
Faulty pieces
If you believe a piece is faulty, email raviicustomerhelp@gmail.com within 7 business days of delivery with clear photos of the issue. We check every claim, and we photograph every piece before it ships as part of our quality control. Damage from wear and tear, washing, improper handling or not following the care instructions does not count as a fault. If a fault is confirmed, we exchange the piece and cover the shipping and applicable duties for the faulty piece. If we have not replied within 1 business day, your message may have landed in our spam folder, so please reach us on LINE or WhatsApp instead.