We, RAVii, are a small and independent fashion house that combines creativity and passion in our work. We are committed to a greener, more ethical and more personal future in fashion. Therefore, while we aspire to offer excellent return experiences, we have to consider some economic factors for our refund policy. 

Therefore, we want to be clear about the main issue that concerns our customers: We do NOT offer any refunds unless the products are defective. We stated that also in the Checkout page. We hope this honesty helps you to shop with confidence.

We are here to assist you in any way we can. Please contact us before you place your order if you have any questions about your measurements and size, the style and material of the product, or the delivery time. We will provide you with the most accurate information and visuals to help you make the best choice. If you have a special occasion and need the product sooner, we will do our best to speed up the process as well.

We think this approach helps you avoid unnecessary returns and problems - and also, by reducing the shipping between our Headquarter in Thailand and you, contributes to a more sustainable environment.

Finally, we know this is not the most convenient policy for you as a customer, and we always appreciate your feedback and suggestions on how we can improve your shopping experience at Ravii.